ANÁLISE DA INFLUÊNCIA DA LIDERANÇA NOS SERVIÇOS PRESTADOS PELOS FUNCIONÁRIOS DO SERVIÇO DISTRITAL DE SAÚDE, DA MULHER E AÇÃO SOCIAL DE CHÓKWÈ

ANALYSIS OF THE INFLUENCE OF LEADERSHIP ON THE SERVICES PROVIDED BY EMPLOYEES OF THE DISTRICT WOMEN'S HEALTH AND SOCIAL ACTION SERVICE OF CHÓKWÈ

Abstract

This study, entitled Analysis of the Leadership's Influence on Services Provided by Chókwè District Women Health and Social Action Employees, by means of the following starting question To what extent does existing leadership in the District Women Health and Social Action Service influence in the quality of services provided by the institution's employees? Through a methodological approach, a case study was carried out, characterized by quantitative and qualitative research, associated with the use of technique such as bibliographic research, and data collection done by questionnaire, the data processed by SPSS, it was possible to verify that the leadership of the of the Chókwè District Health Service for Women and Social Action adopted during the period in question a set of behaviors or actions that were reflected in the quality of services provided by employees, associated with benevolent autocratic leadership, that is, there was weak involvement of employees in all aspects inherent to the organization and daily activities. However, the leadership of the Chókwè District Women's Health and Social Action Service should be guided by a participatory management model. Furthermore, it should also create mechanisms that encourage employees to participate and organize activities, using constructive ideas from employees on issues relating to their activities and the organization's mission.